The Founder's Log Podcast - March 2024 Recap
March was a fantastic month for Kimbley IT, with us partnering with a marketing agency to provide them with IT Assistance and Support and Google Workspace by Kimbley IT.
We'd been speaking with the company on and off for around 12 months about assisting them primarily with Google Workspace, especially as they were about to acquire a London-based marketing agency and would need the two Google Workspace instances combined.
Sadly, the current IT provider has not been up to optimising Google Workspace after the merger and has been unable to rectify ongoing WiFi issues within their Cheltenham office. So, it was time to make a move.
They picked Kimbley IT for our industry-leading knowledge of Google Workspace, commenting that they had learnt more about Google Workspace features from our LinkedIn post than anything their previous provider had supplied. After all our discussions, it was natural to partner with Kimbley IT.
Unfortunately, a discussion with a Midlands-based company did not end in a partnership. This was mainly down to the person we spoke with; they were an advisor for the business assigned to find a new IT provider. It became clear that they were petrified of telling their client that they would have to move from Excel to Google Sheets and used this as an excuse not to proceed.
While this would have been a smooth transition, the advisor would not entertain the thought. I suspect they feared losing their client and an excellent monthly recurring revenue stream if something went wrong.
It is always odd when someone without any IT experience believes they know best for a business IT strategy; keeping the status quo does not recover lost time using inefficient legacy tools.
New Videos:
One new video was uploaded on our YouTube channel.
New Blog Posts:
Two new posts were added to the Kimbley IT blog.
Assistance and Support Statistics
Subscribers contacted us 93 times. Out of those, 73 got in touch to request assistance (they want to know how to do something better). In comparison, 20 asked for support (something that needs looking at).
We're using new terminology when reporting our statistics below. A "complete interaction" is when a subscriber first contacts us to when they can continue their work.
Of those who sent a message for assistance asking how to do something better, 55 received a complete interaction within five minutes, now being able to do something better than they could before. Seventeen received a complete interaction within five and thirty minutes. One request was more nuanced, and the interaction took over thirty minutes.
Out of the subscribers sending a message for support, 12 received a complete interaction and returned their work within five minutes. Seven received a complete interaction and returned to their work within thirty minutes. One request was more nuanced, and the interaction took over thirty minutes.
Eighty-nine subscribers contacted us through our unique instant messaging service, the quickest way to get in contact. Four emailed.
The stats show that eleven subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.